The sparks you see at the motor when looking in at the blender port is all normal. They’re caused by the carbon/brush and the commutator and will most likely decrease once ”trimmed in”. Do not worry for them to wear down and need replacement. Our machines are built to last.

The only reason for caution is if something has leaked in to the motor. Then we recommend to send in the machine for replacement of the motor.

This may be because the digital overload protection has been triggered. Set the machine to “Off” and then start the machine up again. If the machine is subjected to heavy loads, one way to deal with this is to increase the speed slightly. The machine can also switch itself off if the thermal cutout is triggered by the motor getting too hot. The machine then needs to rest a while before it can be used again. If you have been running large volumes in it, with quite a lot of resistance, you need to switch the machine off and wait for a few minutes.

This may be because the digital overload protection has been triggered. Set the machine to “Off” and then start the machine up again. If the machine is subjected to heavy loads, one way to deal with this is to increase the speed slightly. The machine can also switch itself off if the heat sensor detects that the motor has got too hot. The machine then needs to rest a while before it can be used again. If you have been running large volumes in it, with quite a lot of resistance, you need to switch the machine off and wait for a few minutes.

The motor cools down through air intakes and air outlets in the base of the machine. It is important that these are kept free. The machine can switch itself off if it is subjected to a very high load. The digital overload protection switches it off. This is controlled by a digital motor control with speed feedback. Set the machine to “Off”, and start again. If the machine is subjected to heavy loads, one way to deal with this is to increase the speed slightly.

The machine can also switch itself off if the heat sensor detects that the motor has got too hot. The machine then needs to rest a while before it can be used again. If you have been running large volumes in it, with quite a lot of resistance, you need to switch the machine off and wait for a few minutes.

The basic package is what we call the package you buy that contains the Assistent Original machine. In addition to an Assistent Original, it includes a 7-litre bowl, dough roller, dough hook, dough knife, spatula, proving lid, 3.5-litre whisking bowl, balloon whisks and pastry whisks. You also get our excellent recipe book, containing brilliant recipes and inspiration.

Avoid storing plastic parts in sunlight. This can dry the material out and shorten the part’s service life. Although many accessories and parts are dishwasher-safe, washing them by hand and wiping them dry afterwards is gentler on them.

It is 3,500-16,000.

The power outlet that is used most is connected to the extremely efficient gearbox, making the machine extremely powerful. To this you can attach the bowl, the mincer and the vegetable cutter. This power outlet has a rotational range of approximately 40-140 (40-190, 120v) revolutions per minute. The power outlet on the side of the machine is for the blender jug when you lay the machine on its side. It is powered directly from the motor, and rotates at between 3,500 and 12,000 (16,000, 120v) revolutions per minute.

Always unplug the machine before cleaning. Wipe the machine down whenever it has been used. Usually a damp cloth suffices, but you can use a little washing-up liquid if necessary.

Many of our accessories are dishwasher-safe, but in many cases we recommend washing by hand in order to avoid unnecessary wear and to prolong their service life. Here you can see the washing instructions that apply for each of the accessories.